How do I place an order?2024-06-30T13:31:00+10:00

You can order items securely on this website by simply browsing our ‘Catalogue, Record Store Or Finders Keepers’ sections, adding products to your shopping cart and going through our checkout process. Prices do not include postage costs which are added during the checkout process depending on the delivery address. We offer combined postage on all orders, including items from different sections. You can view the contents of your shopping cart by clicking the ‘View Cart’ icon at the top of the page at any point whilst browsing the website. Automatic email notification will keep you up-to-date with your order progress, and if you register an account during the Checkout process, all order information can be viewed in the ‘My Account’ section.

How do I know if an item is in stock?2024-06-26T12:59:46+10:00

All new titles listed are in stock. Our database is kept as up-to-date in real time and is accurate as is possible. Occasionally a secondhand record listed in the ‘Record Store’ may go out of stock despite being shown as available – if this occurs you will promptly receive a full refund.

How to place a pre-order?2024-06-30T13:31:20+10:00

Orders can be placed in advance for upcoming new releases. Items will be shipped on or close to the published release date. Please note, any items ordered alongside a pre-release will be shipped together on the release date.

What forms of payment do you accept?2024-06-30T13:27:35+10:00

We accept most major payment cards, PayPal, Google Pay and Apple Pay.

How much does shipping cost?2024-06-30T13:30:22+10:00

Shipping is calculated based on the total weight. Once you’ve added items to your cart, you can use the shipping calculator on the shopping cart page which will show the costs before checkout. Orders within Australia are shipped Parcel Post, international orders are shipped with Australia Post standard airmail.

I am ordering from outside Australia, are there any customs charges or taxes?2024-06-30T13:26:59+10:00

If you are ordering from outside Australia there are no customs charges or taxes on this end. However, your country may charge you customs fees and/or duty which will be payable by you upon importation.

Is my package insured against loss or damage in the post?2024-06-30T13:26:41+10:00

Currently insurance can only be added to a shipment with prior arrangement. Contact info@votarydisk.com if you wish to purchase insurance for your shipment. Please note we cannot be held responsible for loss or damage of items in the post that are not insured although in our experience the postal service is very efficient and rarely do we encounter any issues.

How long do you take to despatch an order?2024-06-30T13:26:25+10:00

We aim to ship orders with 3 days of being placed. Monday – Friday.

How long will my order take to arrive?2024-06-30T13:26:11+10:00

Australia post states the following times although our experience is that orders generally arrive earlier.

Within Australia: 2-3 business days.
New Zealand: 4-7 business days.
Japan/Asia: 6-13 business days,
USA/Canada: 5-9 business days.
UK: 5-7 business days
Europe: 8-12 business days.

Can you supply wholesale orders to shops and distributors?2024-06-30T13:25:54+10:00

We can supply The Roundtable and Finders Keepers stock at wholesale prices to shops and distributors. Please email info@votarydisk.com for details. Our UK/European distributor is www.kudosdistribution.co.uk

Is ordering from your website secure?2024-06-30T13:25:40+10:00

Yes, the shopping cart is encrypted to ensure 100% security.

What if I receive a faulty record?2024-06-30T13:25:02+10:00

If you receive a faulty record please inform us immediately by sending a message through our Contact Form outlining the issue with accompanying photo or video evidence. Either a replacement non-faulty copy of the same product, store credit or refund will be given.

Do you have a shop I can visit? Is it possible to collect my order?2024-06-30T13:24:21+10:00

Sorry we are an online store only.

Our ‘Record Store’2024-06-30T13:23:49+10:00

The Roundtable record shop is a place where we will be offering a selection of secondhand records for sale. We aren’t regular dealers so it won’t be a constant supply of rare records but we do come across interesting items on a regular basis. In the future we plan to start adding records from our personal collection as well so it will be worthwhile checking back for updates.

All records and shipping is priced in Australian Dollars. Images are cropped for presentation although detailed photos of front and back covers can be provided on request. Sorry there are no sound files at present although most records should be available to hear online. For more obscure titles a sound-clip can be provided on request. All records are shipped with tracking at Australia Post rates, carefully packed using professional LP mailers and cardboard inserts. Please contact with any further questions regarding condition etc..

What grading system do you use?2024-06-30T13:23:12+10:00

Mint (Only for new or sealed secondhand records)

Near Mint (Near perfect in every way, this grade is used sparingly)

Excellent (A very well preserved record. Only the slightest of wear)

VG+ (Showing signs of general wear. The average condition of most secondhand records)

VG (Beginning to show signs of excess wear or flaws but still in acceptable condition)

VG- (Showing considerably more wear or flaws) Anything in less condition will be noted in detail.

Do records come with free download codes?2024-06-30T13:22:32+10:00

At the moment free downloads are not available.

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